The application for a policy HAS to be completed by the person listed as the policyholder in the policy schedule, otherwise the policy is void.
The cell number provided by the policyholder is the primary and formal communication channel used by the insurer and their representative to communicate with the policyholder. It is the policyholder’s responsibility to ensure that the insurer and their representative are notified of any changes to this number.
The policyholder must select the required cover option. The cover option is the different values of cover available to the policyholder at different prices, as offered from the insurer at the time of commencement or time of change. The policyholder must specify the spouse and/or children and/or extended family members (at an additional cost) to be covered as insured persons – persons are not covered unless listed on the policy. The cover option selected and the names of the specified spouse and/or children and/or extended family members covered are recorded in the policyholder’s policy schedule.
The policy covers insured persons in the event of death due to an accident or other unnatural cause (immediate cover) and in the event of death due to natural causes after a period of 6 months from the date of commencement of the policy.
A lump sum benefit is payable in cash, dependent on the amount of cover selected by the policyholder. The amount of cover selected by the policyholder is recorded in their policy schedule. No surrender value is payable on the policy. No repatriation benefits are included.
Premiums must be paid in advance (before the 1st of every month) and received by the insurer every month to ensure cover. Failure to pay premiums in full will result in the policy being terminated and no benefits being paid. There is a grace period of 1 month to settle a missed or partially paid premium.
The policy can be cancelled within 31 days after the commencement date and all premiums paid during this period will be refunded to the policyholder.
The policy and cover will commence on receipt of first premium, provided the insurer has accepted the application. Extended family members’ cover commence on the date that the additional premium is received, provided that the policy premiums are up-to-date.
The policy will automatically terminate when the policyholder dies or if the policyholder fails to pay the required premiums. Cover for insured children terminates when they die, reach the age of 21 years (or 26 years if a full time student) or if they are no longer nominated by the policyholder to be covered. Cover for any other insured person will terminate when he or she dies or is no longer nominated by the policyholder to be covered.
The death of any insured person other than the policyholder results in the claim being paid out to the policyholder. If the policyholder is deceased, the claim is paid to the nominated beneficiary. If no beneficiary was nominated or if the nominated beneficiary is deceased, the claim is paid to a court appointed beneficiary or the policyholder’s estate.
1.1. These policy terms and conditions, the policyholder’s policy schedule and all information and documents provided by the policyholder to the insurer, whether electronically, in paper format or voice recorded, shall constitute the entire contract between the policyholder and the insurer. These are collectively referred to as the policy. In the event of any conflict between the provisions of the policy schedule and that of any of the aforementioned documents, the provisions of the policy schedule shall prevail.
1.2. The policy is governed by the laws of the Republic of South Africa.
2.1. The insurer is Old Mutual Alternative Risk Transfer Limited (“OMART”), registration number 1997/008994/06, a registered long-term insurer in terms of the Long Term Insurance Act. The insurer is a member of the Old Mutual Group.
3.1. Freedom Technologies (Proprietary) Limited, registration number 1969/012588/07 (hereafter referred to as “Freedom Technologies”), an authorised financial services provider (FSP number 47458), has been appointed by OMART in terms of a binder agreement to perform all administrative functions in respect of the policy. OMART pays Freedom Technologies a binder fee of not more than 9% (excl VAT) of each premium paid for these services.
4.1. Freedom Technologies has been engaged by OMART to market and sell this policy. Freedom Technologies is not an independent intermediary and may only market and sell policies on behalf of OMART. OMART remunerates Freedom Technologies in accordance with the Long Term Insurance Act. Freedom Technologies currently earns 20% of each premium paid for each policy issued.
5.1. OMART has a number of shareholders, of which Freedom Technologies is one. As a preference shareholder, Freedom Technologies shares in the profits and losses which arise from all insurance business under this Funeral product. This is commonly referred to in the insurance industry as a cell captive arrangement.
Contact Details & Information
The terms and conditions of the policy are also available at:
Telephone number: 087 625 0693
USSD number: *120*1049#
Any changes and amendments to the policy, including but not limited to, changes to the beneficiary, insured spouse, extended family members and children, can be made through the Website, USSD or call centre.
For any other enquiries kindly find the contact details below.
Recognised Financial and Cellular Service Providers
7.1. Debit orders for the payment of policy premiums as well as claim payments are only arranged through the following financial institutions: ABSA, Standard Bank, First National Bank, Capitec and Nedbank.
7.2. Only South African-registered cellular numbers are allowed as the (mandatory) telephonic contact for matters pertaining to the policy.
8.1. All insured persons have to be South African citizens who are ordinarily resident in South Africa.
8.2. Other eligibility criteria:
|Minimum Entry Age*||Maximum Entry Age||Maximum insured persons per policy|
|Policy Holder||18 years||64 years||1|
|Spouse||16 years||64 years||1|
|Children||0 years #||20 years / 25 (student)||1|
|Stillbirth β||28 weeks pregnancy||0 years #||n/a|
|Extended Family||0 years||69 years||6|
* “Entry Age” denotes the age of the insured person at the time at which the insured person is first reflected (activated for extended family members) on the active policy and without having been removed since.
β Stillbirth cover applies only to the policyholder and/or their insured spouse. Pregnancies do not need to be reflected on the policy to qualify for a stillbirth benefit.
# A new born child is covered for the first 90 days of life even if not (yet) added as a dependant on the policy.
The Policyholder and Insured Persons
9.1. The policyholder is the owner of the policy, as recorded in the policy schedule.
9.2. A person is eligible to become a policyholder if he or she at the commencement of the policy in terms of clause 22, meets the eligibility requirements set out in clause 8 above.
9.3. The policy cannot be ceded to another person or entity.
9.4. For the purpose of the policy, a spouse of the policyholder is someone who is:
9.4.1. legally married to the policyholder, or
9.4.2. able to prove, to the satisfaction of the insurer, that for at least six consecutive months immediately prior to any relevant claim, he or she has been the partner of the policyholder in a serious relationship akin to a monogamous marriage between 2 persons, or
9.4.3. in a union recognised in terms of the Recognition of Customary Marriages Act.
9.5. For the purpose of the policy, an extended family member is defined as one of the following in relation to the policyholder:
|Aunt/Uncle||Biological sibling of the biological parents of the policyholder or spouse|
|Brother / sister or brother-in-law / sister-in-law||Biological sibling of the policyholder or spouse|
|Son / daughter or son-/daughter-in-law||Biological child of the policyholder or spouse and which do not qualify as a child dependent because of their age|
|Grandfather / grandmother||Biological parent of a biological parent of the policyholder or spouse|
|Grandson / granddaughter||Biological child of a biological child of the policyholder or spouse|
|Stepfather / stepmother||Spouse of policyholder’s biological parent / Spouse of the biological parent of the policyholder’s spouse|
|Stepson / stepdaughter||Biological child of the policyholder’s spouse and which do not qualify as a child dependent|
|Niece / nephew||Biological child of a biological sibling of the policyholder|
|Parent||Biological parent of the policyholder or of the policyholder’s spouse|
9.6. For the purpose of the policy, the nominated child must be a person under the age of 21 years who is a biological or legally adopted child of the policyholder and who has not been emancipated. A child may continue to be covered from the age of 21 where it is proved to the satisfaction of the insurer that the child is disabled (in which case the child may be covered for the whole of their life), or a full time student at a recognised secondary or tertiary educational institution (in which case the child may be covered until he or she reaches the age of 26 years).
9.7. The policyholder must be able to prove his or her relationship to the spouse or child by a marriage certificate or birth certificate, or other proof acceptable to the insurer.
9.8. The policyholder may at any time change the cover option selected in terms of clause 11 by notifying the insurer, subject to an appropriate adjustment to the premium (also refer to clauses 13 to 15 with regards to benefits and waiting periods after any changes to an existing policy).
9.9.The policyholder must nominate the spouse and/or children and/or extended family members to be covered as insured persons by notifying the insurer through the Website, USSD or call centre. If they are not nominated, they will not be covered. The policyholder may withdraw a nomination or add a nomination at any time by notifying the insurer.
9.10. The insured persons must be citizens of, and ordinarily resident in, the Republic of South Africa and in possession of South African identification documentation. For the purpose of the policy, ordinarily resident means the insured person resides in the Republic of South Africa and regards it as their permanent home.
An insured event occurs when the insured person dies. Also refer to Exclusions (clause 17).
The Cover Option and Benefits Payable
11.1. At the commencement of the policy in terms of clause 22, the policyholder must select a cover option (i.e. the different values of cover available to the policyholder at different prices, as offered from the insurer at the time of commencement or time of change). The cover option selected by the policyholder and the associated premium is recorded in the policy schedule.
11.2. Dependant children from the age of 14 are be covered for half of the cover amount of the policyholder. Children aged 13 can be covered for the lesser of R30 000 or 50% of the cover amount of the policyholder. Children from the age of 6 to 12 can be covered for a maximum of 25% of the cover amount of the policyholder. Children aged 5 can be covered for the lesser of R10 000 or 25% of the cover amount of the policyholder. Children from the age of 0 to 4 can be covered for a maximum of 12.5% of the cover amount of the policyholder.
11.3. A benefit will only be payable provided a valid claim has been submitted to the insurer and all premiums have been paid.
11.4. No individual may be insured for more than R75 000 on Freedom Life Funeral Cover. The total amount that an individual is insured for is considered across all policies, whether insured as a policyholder or dependent.
11.5. No investment, surrender or loan values are payable in terms of the policy.
11.6. No interest shall be payable by the insurer on any benefits.
11.7. It is the policyholder’s responsibility to monitor the extent of cover provided by this policy (as set out in the policyholder’s policy schedule) and ensure that it remains adequate. Should the policyholder determine that a change is required, they can request a change in the cover of one or more insured persons (within the cover options available at the time).
12.1. An unnatural death (also commonly referred to as an accidental death) is defined as the death of the insured person resulting directly and solely from bodily injury by an unanticipated accidental or violent event and which death occurred within 90 days after the occurrence of the event.
12.2. Death during or following elective surgery is NOT accepted as unnatural death.
13.1. No general waiting period shall apply in the event of an unnatural death.
13.2. A general waiting period of 6 months applies for death due to natural causes. This means no benefits will be paid in respect of death due to natural causes that occurred during the first 6 months of the insured person being covered under the policy.
13.3. If a spouse or child is added to the policy as an insured person after it has already commenced, the general waiting period (and accidental cover) commences on the date that they are added to the policy.
13.4. If an extended family member is added to the policy as an insured person after it has already commenced, the general waiting period (and accidental cover) commences on the date of being activated under the policy (see clause 16.2 for extended family member activation).
13.5. No stillbirth benefits will be payable for stillbirths that occurred during the first 6 months of the insured person (either a female policyholder or female spouse) being covered under the policy.
13.6. No benefits will be payable for suicide which occurred during the first 12 months of the insured person being covered under the policy.
13.7. No waiting period will apply to new-born children of the policyholder or spouse that are added as child dependants to the policy within 90 days of their birth. The maximum number of insured children on the policy as stated in clause 8 is however still applicable.
13.8. No additional waiting period will be applied when a funeral policy of another insurer or representative that was active within the last 31 days is replaced with a Freedom Life funeral policy with the same lives covered for the same amount, provided that a copy of the previous policy schedule is provided to the insurer as well as proof of its cancellation. The policy to be replaced also has to be cancelled no later than 31 days after the activation of the replacement policy, in order for the waiting period waiver to apply.
13.9. Only the unexpired part of the waiting periods will be applied to insured individuals on a policy that was terminated due to non-payment and then reinstated, at the insurer’s discretion, provided that premium payments have been brought up to date.
13.10. A new policy issued, at the insurer’s discretion, to the same policyholder within 2 months of termination due to non-payment of their only active policy, will only have the unexpired parts of the waiting periods for the insured lives and benefit amounts applied to the new policy.
13.11. The following table summarises waiting periods applicable to policies:
|Insured Person||Manner of Death||Waiting Period Start Date||Waiting Period Length in Months|
|Policy Holder||Natural||Policy Commencement Date||6|
|Suicide||Policy Commencement Date||12|
|Spouse & Child||Natural||The latter of:|
Policy Commencement Date
|Suicide||The latter of:|
Policy Commencement Date
|Extended Family||Natural||The latter of:|
Policy Commencement Date
|Suicide||The latter of: |
Policy Commencement Date
|Stillborn Child (to female policyholder or spouse||Stillbirth||The latter of:|
Policy Commencement Date
14.1. The cover option can be increased (i.e. the policy can be “upgraded”) by the policyholder after the commencement of the policy, provided that the policyholder and spouse (if any) is younger than 65.
14.2. The change in cover option commences once requested by the policyholder and only after the new premium has been paid.
14.3. The price of the higher cover option will be the prevailing price for that cover option at the time of its commencement.
14.4. A new waiting period applies to the incremental increase in cover from the commencement of the change in cover. During the new waiting period, the original cover (and original waiting period where relevant) is applicable. The new waiting period does not apply to unnatural death.
14.5. Example in respect of death due to natural causes: if the cover amount is increased from R10,000 to R20,000 after paying premiums for 6 months, the policyholder will only qualify for the R20,000 after another 6 months have passed. The period between 6 and 12 months is only covered for R10,000).
14.6. Cover options can only be increased to one of the available cover options at the time of upgrade.
14.7. Cover options cannot be increased if the policyholder or spouse is older than 64.
Decreasing the cover option
15.1. The cover option can be decreased by the policyholder subsequent the commencement of the policy.
15.2. The change in cover option commences at the end of the calendar month in which it was requested by the policyholder. This applies to both unnatural and natural death cover and there is no additional waiting period involved.
15.3. The price of the lower cover option will be the prevailing price for that cover option at the time of its commencement.
15.4. Cover options can only be decreased to one of the available cover options at the time of upgrade.
16.1. Up to 6 extended family members of the policyholder can be covered under this policy on an individual basis.
16.2. The cover of an extended family member commences (i.e. is activated) once requested by the policyholder and only after the new premium has been received by the insurer.
16.3. The maximum entry age for an extended family member is 69 years.
16.4. Extended Family cover options and the additional premium are dependent on the age of the extended family member and the cover option chosen by the principal member. Extended family members from the age of 14 can be covered for a maximum of half of the cover amount of the policyholder. Extended family members aged 13 can be covered for the lesser of R30 000 or 50% of the cover amount of the policyholder. Extended family members from the age of 6 to 12 can be covered for a maximum of 25% of the cover amount of the policyholder. Extended family members aged 5 can be covered for the lesser of R10 000 or 25% of the cover amount of the policyholder. Extended family members from the age of 0 to 4 can be covered for a maximum of 12.5% of the cover amount of the policyholder.
16.5. The additional premium associated with the cover of each extended family member is recorded in the policy schedule.
16.6. Cover options for extended family members can be increased or decreased after their activation on the policy, independently from the policy cover, but within the restrictions outlined in 16.4. Extended family cover do not automatically increase /decrease with an increase/decrease in policy cover, other than to align with the restrictions outlined in 16.4. Cover cannot be increased once the extended family member reached the age of 70. A waiting period as described in 14.4 is also applicable to cover increases.
No benefit will be payable if the insured event, directly or indirectly, is caused by, arises or results from, is contributed to by, or is traceable to:
17.1. war, invasion, act of foreign enemy, hostilities (whether declared or not), civil war, mutiny, insurrection, rebellion, revolution, military or usurped power,
17.2. participation in labour disturbances, riots, demonstrations, strikes or lockouts,
17.3. acting in the course and scope of employment in military, naval, air or police services of any country or international authority,
17.4. wilful exposure to danger (except in an attempt to save a human life), intentional self-inflicted injury, or suicide or attempted suicide within the first 12 months following the commencement of the policy in terms of clause 22,
17.5. engaging in aviation, other than as a fare paying passenger in a fixed wing aircraft, provided and operated by an airline or air charter company, which is duly licensed for the regular transportation of fare paying passengers,
17.6. the influence of alcohol on the insured person or an injury or illness sustained by the actions of the insured person when their blood alcohol content exceeded the level permitted by the road traffic laws of the country where the hospital confinement and/or bodily injury took place,
17.7. the intentional inhalation of fumes by the insured person, or the influence of drugs or narcotics on the insured person, unless administered by a registered member of the health profession or unless prescribed by and taken in accordance with the instructions of a registered member of the health profession, and not for the treatment of drug addiction,
17.8. any involvement in any criminal activity as a willing participant,
17.9. engaging in hazardous activities such as, but not limited to, racing, bungee jumping and extreme sports, or
17.10. exposure to radioactivity, atomic energy, nuclear reaction, terrorism, nuclear or biological or chemical hazards and warfare agents.
18.1. The premium is the monthly payment that must be paid for cover under the policy, and is payable monthly in advance (before the 1st of every month). Premiums must be paid in full every month for the duration of the policy. The amount of the premium is recorded in the policy schedule.
18.2. If a premium, or any part thereof, is not received by the due date then the policyholder has a calendar month’s grace in which to pay the arrears amount. Should the full missed premium not be paid within the grace period, the policy will terminate automatically.
18.3. The policy’s premium is not guaranteed for the duration of the policy and may be reviewed bi-annually for any of the following reasons:
18.3.1. Claims and expense experience for the product has been such that future losses are anticipated.
18.3.2. Regulatory changes have resulted in the premiums becoming unsustainable.
18.4. The insurer will inform the policyholder in writing (through an SMS to the cell phone number provided) at least 30 days before a review which is likely to result in a premium adjustment.
19.1. Refund requests will be considered on a case by case basis and subject to the provision of supporting documentation.
Nomination of a Beneficiary
20.1. The policyholder may nominate one beneficiary to receive payment of the death benefit in the event of his or her death, by notifying the insurer through the Website, USSD number or call centre.
20.2. If no nomination is received by the insurer prior to the death of the policyholder, or the beneficiary nomination is invalid due to the nominated beneficiary not surviving the policyholder, then the benefit will be payable to a court-appointed beneficiary or the policyholder’s estate.
20.3. If the nominated beneficiary is a minor, the benefit will be paid to the beneficiary’s legal guardian.
21.1. All claims must be submitted to the insurer within 3 months of the date of death. If this is not done, then the claim will not be considered by the insurer and therefore not paid.
21.2. The claimant must supply all required written proof and other information that is reasonably requested by the insurer, at the claimant’s expense.
21.3. Upon the admission of a valid claim**, the benefits shall be payable to:
21.3.1. the policyholder in respect of death of a nominated spouse and/or children and/or extended family, if applicable;
21.3.2. the beneficiary nominated in terms of clause 20, or a court-appointed beneficiary or the policyholder’s estate in the absence of a valid beneficiary nomination.
21.4. Once a claim has been paid, the insurer shall have no further liability towards the policyholder in respect of the death of the nominated spouse and/or children and/or extended family members (if applicable) or to the nominated beneficiary and/or the policyholder’s estate (in respect of death of the policyholder) (also refer to clause 22.4 with regards to automatic termination of policy).
21.5. In the event that a claim is approved, a letter will be sent to the claimant to advise him/her accordingly.
21.6. In the event that a claim is rejected, a letter will be sent to the claimant that specifies the reason(s) for the rejection as well his/her avenues for recourse.
21.7. Successful claims on policies that are in arrears but not yet terminated will necessitate the deduction of the outstanding premium from the cover amount before payment.
21.8. If incorrect information of a material nature were provided by the policyholder at any time during the life of the policy, it could result in a claim not being accepted.
21.9. The insurer will within 2 business days of the receipt of all requested supporting documentation either approve the claim (and its payment), reject the claim or refer the claim for further investigation. Should the claim be referred for further investigation, the claimant will be notified and the insurer will then within a further 14 business days decide whether to approve or reject the claim (based on the results of the investigation).
** Subject to receipt of all required documents.
Commencement and Termination
22.1. The policy and cover will commence on receipt of the first premium, provided that the insurer has accepted the application.
22.2. Where the policyholder nominates a new spouse and/or child to be added as insured persons, the cover (and waiting period in the event of natural death) for such insured persons shall commence at the time that they are added to the policy. For the nomination of additional/new extended family members, the provisions of clause 16.2 apply.
22.3. The insurer shall be entitled to terminate the policy and reject a claim, if a claim is submitted and such claim is determined by the insurer to be based on fraud. If this happens no benefit will be payable and premiums received prior to termination will not be refunded.
22.4. The policy and cover for all insured persons will automatically terminate:
22.4.1. when the policyholder dies, or
22.4.2. the required premium payments were not made (clause 18.2),
22.4.3. whichever occurs first.
22.5. If applicable, the cover for the nominated spouse and extended family members shall automatically terminate:
22.5.1. when the nominated spouse and/or extended family member dies, or
22.5.2. at the time at which the policy reflects that the policyholder has withdrawn the nomination of that spouse or extended family member, by notifying the insurer,
22.5.3. whichever occurs first.
22.6. If applicable, the cover for the nominated child shall automatically terminate:
22.6.1. when the nominated child dies,
22.6.2. at the end of the day before the nominated child reaches the age of 21 years (or 26 years if a full-time student),
22.6.3. at the time at which the policy reflects that the policyholder has withdrawn the nomination of that child, by notifying the insurer,
22.6.4. whichever occurs first.
22.7. Either party (i.e. the policyholder or the insurer) may cancel the policy by giving at least 31 days prior written notice to the other party. The policy will terminate on the last day of the calendar month and no pro-rata premiums will be refunded.
23.1 The client can complain by using any of the following facilities of Freedom Technologies:
|Website||Use this link and select the applicable contact mechanism in the footer section.|
|USSD Facility||Use the USSD number 1201049# and select the complaints option|
|Direct E-mail firstname.lastname@example.org|
|Telephone Number||087 625 0693|
23.2. OMART is the insurer of this policy and their details are as follows:
|Name||Old Mutual Alternative Risk Transfer Limited (OMART)|
|Registration Number||1977 / 008994 / 06|
|Postal address||PO Box 66 Cape Town 8000|
|OMART Internal Compliance Officer||Tel: 021 504 2191 Email: OMARTComplaints@oldmutual.com|
23.3. Should you be unsatisfied with the complaints handling process of Freedom Technologies and/or OMART, you can contact the Ombudsman for Long Term Insurance:
|Postal Address||Physical Address||Telephone|
|Private Bag X45 |
|Sanclare Building, 3rd Floor |
21 Dreyer Street
|021 657 5000|
|email@example.com||021 674 0951|
23.4. If your complaint relates to the policy sales process which is facilitated by Freedom Technologies, you can contact the FAIS Ombud:
|Postal Address||Physical Address||Telephone|
|Financial Services Conduct Authority|
PO Box 74571
|Sussex Office Park |
Ground Floor, Block B
473 Lynnwood Road Cnr Lynnwood Road & Sussex Ave
|012 762 5000 |
012 470 9080
|firstname.lastname@example.org||086 764 1422 |
012 348 3447
23.5. You have 180 days to take legal action against the insurer. If you fail to do so, any claim against the insurer becomes unenforceable. It is therefore recommended that you do not delay taking action.
Freedom Life Funeral Cover is administered by Freedom Technologies (Proprietary) Limited, registration number 1969/012588/07, an authorised financial services provider (FSP number 47458). The Funeral Policy is underwritten by Old Mutual Alternative Risk Transfer Limited (OMART), a registered long-term insurer (registration number 1997/008994/06).
Copyright © Freedom Technologies (Proprietary) Limited 2021. All Rights Reserved.